Use code TAKE10 for 10% off your first order when you subscribe to our newsletter



1. What are the benefits of using skincare products?

Skincare products offer a range of benefits for your skin. They can promote skin rejuvenation, hydration, and enhanced barrier strength. Using skincare products regularly can help improve the overall health and appearance of your skin.

2. How do I know which skincare products are right for me?

Choosing the right skincare products depends on your skin type and specific concerns. It's important to identify your skin type (normal, dry, oily, combination) and any specific issues you want to address (acne, aging, dryness, etc.). You can consult with a skincare expert or dermatologist to determine the best products for your needs.

3. Can I return a skincare product if I change my mind?

Yes, we have a 30-day return policy. If you change your mind about a skincare product, you can return it within 30 days of receiving it. Please note that the item must be unopened and the security seal must not be broken. We do not cover the shipping expenses associated with returning items if you change your mind.

4. What should I do if I receive a defective or damaged skincare product?

If you receive a defective, damaged, or wrong skincare product, please contact us immediately. We will evaluate the issue and make it right. It's important to inspect your order upon reception and notify us as soon as possible.

5. How long will it take for my order to arrive?

For domestic orders within Australia, we use Australia Post's eParcel service with an estimated delivery time frame of 2-7 business days. International orders are shipped via Australia Post International Express with an estimated delivery time frame of up to 18 business days worldwide. Please note that these are estimated delivery times and delays can occur due to weather, customs clearances, or other unforeseen circumstances.

6. Can I track my order?

Yes, we provide tracking numbers for all orders. You can track your order using the tracking number provided. In some cases, the carrier may take 1-2 business days to update the shipment status on their website. If you're having trouble tracking your order, please refer to the email we sent you or contact us at

7. Do you ship internationally?

Yes, we ship internationally. However, please note that certain hazardous goods, such as nail polishes, aerosols, essential oils, and fragrances/eau de toilettes, are not available for purchase by customers residing outside of Australia and cannot be shipped internationally.

8. Do I have to pay customs or taxes for international orders?

Customers residing outside Australia should be aware that their local authorities may charge tax or customs on purchases. While it is not Venustas Estetica's responsibility to charge or collect this potential tax, we recommend contacting the authorities in your state or country directly to find out the regulations.

9. Can I exchange a skincare product?

If you want to exchange a skincare product, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired product.

10. How do I start a return?

To start a return, please contact us at We will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without first requesting a return will not be accepted.

Our Australian-made products are formulated by highly skilled cosmetic chemists, ensuring that they do not contain any harmful chemicals. Additionally, we are proud to state that our products are not tested on animals.

Please consult the complete list of ingredients and their respective functions available on our website, ensuring thorough examination. Regrettably, we are unable to accommodate returns or initiate a reimbursement for products that may cause sensitivities or allergies. Should you require any assistance, we are delighted to address any inquiries regarding our products through either Live Chat or email.

We suggest you consider your skin's needs. It is essential to refrain from overusing any product, as it may lead to adverse reactions. While our products are meticulously formulated, unforeseen changes in your body can arise. To ensure a smooth transition, it is best to introduce new skincare products gradually into your routine.

Yes, our day & night moisturisers are designed to be suitable for all skin types. The formulations are typically lightweight and won't clog pores, making them suitable for oily and dry skin. Additionally, they provide enough hydration for dry skin without feeling greasy. Our key Ingredients help to hydrate and nourish the skin without causing irritation. However, even with a universal formula, it's always essential to perform a patch test before using a new product, to ensure it agrees with your skin. If you have specific skin concerns, like excessive dryness or severe acne, you may need to consult a dermatologist.

You can layer the products as per your skin needs, but it is important to pay attention and react to your skin's signals.

Serums are formulated with potent active compounds that specifically target various skin concerns, including hyperpigmentation, wrinkles, and dullness. These active ingredients have the capability to deeply penetrate the skin, leading to noticeable improvements with regular usage.

To protect your skin from the sun's rays, wearing sunscreen on a daily basis is crucial. Furthermore, incorporating antioxidants like vitamin C into your skincare routine can effectively counteract free radicals. Additionally, it is advisable to avoid smoking and excessive alcohol consumption as these factors can accelerate the aging process.

Yes, Yes, Yes! Make sure to apply sunscreen daily, regardless of the weather. The harmful rays of the sun can cause damage to your skin, leading to premature aging and even skin cancer. Using sunscreen can protect your skin from oxidative stress, such as free radicals, which are present in our environment every day.

Our products are formulated to be safe and well tolerated on skin that has received dermal filler treatments. They offer hydration, nourishment, and targeted benefits like anti-aging or brightening. The effectiveness of our creams & serums is determined by the ingredients and formulation used. If you are new to facial injectables, ensure you discuss with your injector the appropriate time to resume your usual beauty routine.

Venustas Estetica ensures that your privacy is respected. Therefore, any information collected on this website adheres to the strict privacy guidelines outlined in the Australian Privacy Laws. Rest assured that Venustas Estetica will never disclose your information to any third party.

At Venustas Estetica, we ensure a hassle-free online shopping experience. Visit our refund policy page for more information.

If you believe your item is damaged, faulty, or incorrect, please don't hesitate to reach out to us via email at We kindly request that you provide a detailed description of the issue along with any supporting photos or videos for better assistance.

You have the option to receive a store credit, refund, or exchange for any unused items with an unbroken security seal and in their original unopened condition. These items should be returned within 30 days from the date of purchase. Please note that we do not cover the delivery cost of returns, if you change your mind. Further information can be found in our refund policy.